Why can’t I register for a Poker tournament?
Common reasons include:
• Insufficient funds
• The tournament has already started
• The tournament is full
• Registration has closed
• An account restriction
• You do not meet the entry requirements
A Poker game is not showing in the lobby
Try the following:
Refresh the lobby or page.
Log out and log back in.
Check the Game type and stakes filters.
Open the website in an incognito window.
Clear your cache, cookies and browsing history.
Try another browser, such as Google Chrome.
Try a different device or internet connection.
Make sure your operating system and browser are up to date.
A Poker game wont open
If the issue continues after trying the steps above, please provide the following information:
• Game or table name
• Date and time of the issue
• Error message
• Device and browser used
• Screenshot
• Confirmation that the issue continued after logging back in
What happens if I lose connection during a Poker game?
Cash Games
• A Disconnection Timebank may be provided to allow you to reconnect.
• If checking is possible, the system may automatically Check for you.
• If checking is not possible, your hand may be automatically Folded.
• You may then be placed in Sit Out mode.
• You will not participate in new hands that start after the disconnection.
Tournaments
• There is no time limit for reconnecting.
• Blinds and antes continue to be posted while you are disconnected.
• If you are not connected when it is your turn to act, your hand will be automatically Folded.
• You may be eliminated if your chips run out.
My balance is not displayed correctly
Refresh the page.
Log out and log back in.
Check the last hand in Hand History.
Check My Games and My Results.
Check your casino account’s transaction history.
When contacting support, please provide the Game Name, Round ID, date and time of the issue, the amounts displayed and a screenshot.
My tournament prize or ticket has not been credited
After logging back in, first check the following:
• My Games
• My Results
• Your casino account balance
• Your ticket list or the tournament lobby
If the issue continues, contact support and provide the tournament name, tournament ID or Round ID, tournament end time, the prize or ticket expected and a screenshot.