What does the message "Reached Deposit Limit" mean?
If you see the message "Reached Deposit Limit," it means you have hit a Responsible Gaming Limit that was previously set on your account, such as a daily, weekly, or monthly cap.
When can you deposit again: You must wait for the specific limit period to reset before the system will allow another transaction.
How to manage your limits: To review or request changes to your limits, follow these steps:
Log into your account.
Navigate to the Menu in the top right corner.
Go to Profile.
Select Gaming Limits.
Select Deposit Limit.
Note: If you did not set this limit yourself, a system or regulatory limit may have been applied. Support agents cannot manually lower these limits, as they are managed strictly by the Responsible Gaming team to ensure player safety.
What does the message "Maximum Number of Deposit Attempts" mean?
The message "Maximum Number of Deposit Attempts" indicates a temporary security block. This occurs automatically if there have been too many failed deposit tries within a short period.
Total duration of the block: This security block lasts for exactly 24 hours.
Can the block be removed: No. You must wait for the full 24-hour period to pass; the block cannot be removed manually by support staff.
Recommended next steps: Before attempting a new deposit after the 24-hour waiting period, ensure your payment details are correct and you have sufficient funds in your bank account. If the error persists, try using a different payment method.
Why is my deposit status "Pending"?
If a transaction shows as "Pending," the payment provider or an intermediary service is currently reviewing the deposit.
Approval: Once the transaction clears, the funds will automatically appear in your account, and you will receive a confirmation email.
Rejection: If the deposit is ultimately declined, any temporary hold placed on your funds will be released by your bank or provider according to their standard processing times.
Can I cancel a deposit once it is confirmed?
No, you cannot cancel a deposit. Once you click "Confirm," the transaction is sent instantly to your payment provider. Because processing happens in real-time, deposits cannot be stopped, cancelled, or reversed—even if the amount was entered incorrectly. Always double-check all payment details and the total deposit value before finalizing the transaction.
Pro-Tips for successful deposits
To ensure your transactions process smoothly and avoid errors, consider the following:
Verify Details: Always verify your payment method and total deposit value before hitting the final button.
Card Compatibility: Consider using a standard credit card instead of prepaid or debit cards, as they typically offer better compatibility with payment processors.