Why can’t I add a new payment method?
You can add a new payment method shown on your Deposit page at any time.
We partner with a variety of payment providers, and the available deposit options may change from time to time.
If a particular payment method doesn’t appear on your Deposit page, it means that option is temporarily unavailable.
I made a deposit, but it isn't in my account
If funds have left your bank but aren't in your gaming account, check the following:
Pre-authorization: If a transaction fails or is declined, banks often place a "hold" on the funds. This looks like a charge, but the money has not actually been taken. These funds will automatically return to your balance within 1–5 business days, depending on your bank's policy.
Processing Time: If your deposit transaction is pending, it may take longer than usual, based on the following time frame:
Bank transfer: 6 hours (12 hours on weekends and holidays from the start of the next business day)
Credit card: 6 hours
Proof of Payment: Our team is happy to investigate where the funds are being held up, to make this process as smooth as possible, please provide us with a proof of payment (original PDF bank statement). You can upload this via the chat widget.
Why was my deposit declined?
Common reasons for declined transactions include:
Insufficient funds: Check your bank balance.
Note: If depositing in a different currency, ensure you have a slight buffer to cover exchange rate fluctuations.
Incorrect details: Double-check the card number, expiry date, and CVV.
Bank Restrictions: Your bank may not support online gaming transactions.
3D Secure: You may have missed the security window or entered the wrong One-Time Password (OTP).
Tip: Ensure your browser is not blocking pop-ups.
Why is my deposit failing?
If you're encountering an error during a deposit, check these common causes:
Card & Technical Errors
Incorrect Details: Verify your card number, expiry date, and CVV (security code).
Connection Drops: A brief internet disruption can cancel the transaction. Refresh and try again.
Provider Limits: Your bank or payment provider may have active restrictions on your account.
Digital Wallet Requirements (Payz & MuchBetter)
Minimum Balance: You must have at least $10 (or currency equivalent) in your wallet.
Exchange Rates: Keep a small buffer in your balance to account for fluctuating currency exchange rates during the transaction.
3D Secure Authentication
Transactions often require Visa Secure or Mastercard ID Check for safety.
Registration: Ensure your card is registered for 3D Secure through your bank.
Completion: Do not close the authentication window/tab before the bank confirms the verification (usually via SMS or password).
Why was money taken if the deposit failed?
If you see a deduction despite an error, this is a temporary pre-authorization hold, not a charge.
Resolution: The funds are held by your bank and will be released automatically within 1-2 business days.
Still need help?
If the issue persists, please capture a screenshot of the error message and contact our support team. We’ll be happy to investigate further.